FAQs
General Questions:
1. What is Sui Generis Jeans?
Sui Generis Jeans is a premium denim brand that offers custom, stylish jeans for everyone. We are committed to providing one of a kind denim options to our customers. Our jeans have a unique double long leg to create a stacked effect, perfect for all heights.
2. Where is Sui Generis Jeans based?
Sui Generis Jeans is based in London.
3. How can I contact Sui Generis Jeans for support?
For any inquiries, you can reach out to our customer support team via email at suigenerisjeansofficial@gmail.com or through our Contact Us page on this website.
Product Questions:
1. What sizes are available for Sui Generis Jeans?
Our jeans are shown in UK sizes, ranging from 4 to 16 for womenswear and 28 to 38 for menswear. Please refer to our size chart for precise measurements.
2. How should I look after my jeans?
Please take care when putting on and taking off the distressed jeans as not to cause damage. The jeans are best washed inside out, on a cold wash.
Ordering and Shipping:
1. How do I place an order?
To place an order, simply visit our website at www.suigenerisjeansofficial.com, browse our collection, select the jeans you'd like to purchase, choose your size, and proceed to checkout. Follow the instructions to complete your order.
Upon completing your purchase, you will receive an email requesting confirmation of your UK jean size. It is essential to respond to this email to proceed with the processing of your order. Your timely response will be appreciated to ensure a seamless and tailored experience in crafting your made-to-order jeans.
2. What are the shipping options and delivery times?
We offer standard shipping options internationally. Delivery times vary depending on your location and the shipping option chosen. Shipping usually takes 3-5 business days domestically and 5-14 business days internationally depending on your location. Precise shipping times will be calculated at checkout. All orders are with tracking. Processing time for jeans is 5-10 business days as they are handmade to order.
3. Do you offer international shipping?
Yes, we offer international shipping across the globe. During the checkout process, you can select your country for shipping options and costs.
Returns and Exchanges:
1. What is Sui Generis Jeans’ return and exchange policy?
We do offer exchanges. To initiate an exchange, please contact our customer support team at suigenerisjeansofficial@gmail.com with your order number and reason for exchange so we can begin processing. Once your exchange has been received we will ship out your replacement within 5-10 working days. We will guide you through this process.
We do not currently offer returns as each pair of jeans is custom made to order, unless we have made a mistake.
2. Is there a cost associated with returns or exchanges?
Customers are responsible for the cost of shipping for exchanges unless there was a mistake in the order. There is a £30 + shipping fee to exchange as each pair is made to order.
Payment and Billing:
1. What forms of payment does Sui Generis Jeans accept?
We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for a secure and convenient checkout experience.
2. Is my payment information secure?
Yes, your payment information is secure. We use industry-standard encryption and security measures to protect your personal and financial information during the checkout process.
3. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact us immediately at suigenerisjeansofficial@gmail.com. We will do our best to accommodate your request based on the order status.